Ancestry UK
Ancestry UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry UK reviews show a 1.5 star rating from 32 customers, 11% would likely recommend, and overall consumer sentiment is mostly dissatisfied with a 90/10 unfavorable/positive split.
Key Takeaways for Future Customers
- Expect billing and refunds to be a common issue; monitor subscriptions and membership charges.
- Customer service is hard to reach and auto-renew disputes recur.
- DNA delivery and result delays reported; website access problems occur.
- Strong tree builder, large database, and potential contacts are positives to consider.
Negative Feedback / Risk Areas
- Unauthorized payments and refund delays prompting chargeback threats.
- Difficulty cancelling subscriptions and problems with auto-renew.
- Poor customer service responsiveness and confusing support channels.
- Long waits for DNA results and delivery or registration failures.
Positive Feedback
Users note a big database, excellent tree builder and useful contact possibilities; some staff have resolved issues when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ancestry UK reviews show a 1.5 star rating from 32 customers, 11% would likely recommend, and overall consumer sentiment is mostly dissatisfied with a 90/10 unfavorable/positive split.
Key Takeaways for Future Customers
- Expect billing and refunds to be a common issue; monitor subscriptions and membership charges.
- Customer service is hard to reach and auto-renew disputes recur.
- DNA delivery and result delays reported; website access problems occur.
- Strong tree builder, large database, and potential contacts are positives to consider.
Negative Feedback / Risk Areas
- Unauthorized payments and refund delays prompting chargeback threats.
- Difficulty cancelling subscriptions and problems with auto-renew.
- Poor customer service responsiveness and confusing support channels.
- Long waits for DNA results and delivery or registration failures.
Positive Feedback
Users note a big database, excellent tree builder and useful contact possibilities; some staff have resolved issues when reached.
Media from reviews
Dewsbury, Kirklees
My Ancestry froze last year. I asked...
My Ancestry froze last year. I asked for help, but none came forth.
Cancelled my subscription, but it was taken from my bank.
Asked for a refund, getting no response from Ancestry. Now, paid subscription 2006/7, still cannot get into my Ancestry.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Horsham, West Sussex
Please reply to my new Email address...
Please reply to my new Email address [EMAIL_ADDRESS] On the 11/04/26 you took £119.99 out of my account without notifying me As im an OAP age 77 and I can not afford for you to take money out of my account I have been trying to change my email address and password and can not do it So please refund ASAP
- Slow to respond to queries
Preferred solution: Full refund
User's recommendation: Do not Ancestry take money out of you account without asking permission
Exeter, Devon
New password and where are my DNA Results?
The site is impossible and your service is abysmal. I want to talk to a human and get some answers.
Does it really take over seven months to get a DNA result? Not a very good Christmas present, it will soon be Christmas again.
Preferred solution: ANSWERS TO MY QUESTIONS
Dewsbury, Kirklees
My Ancestry froze last year. I asked...
My Ancestry froze last year. I asked for help, but none came forth.
Cancelled my subscription in good time, but it was nevertheless taken from my bank account.
Asked for a refund, but I am waiting for an answer. 16.13 22/05/026
Birmingham, England
Help with access account
Very poor means to solve my issue in the *** . Wouldnt join unless this connection is improved . But you might find this different different
Preferred solution: Can’t access account since i bought DNA gift for my partner
User's recommendation: Poor customer service
Couesmes-Vaucé, Mayenne
Cannot get onto *** site
- I am English and live in France, and I used to access the UK site.
- Now only the French site comes up, and I have been a member for over 15 years.
I am English and live in *** . I have always managed to get onto the *** site but now only the french site comes up .
It is extremely frustrating . I have been a member of ancestry for more than 15 years
Preferred solution: Help
User's recommendation: Poor support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMembership Fees taken from my bank account.
- Over £100 was taken from their account for an ancestry.com service they did not sign up for.
- They seek a refund and threaten a chargeback.
You have taken over £100 from my bank account for a service I did not sign up to with ancestry.com. I don't want your services, nor do I need them, and certainly did not knowingly sign up for membership. I would therefore be grateful if you would reimburse these funds, or I will have to make a chargeback on my account.
- Expensive
Preferred solution: Full refund
User's recommendation: Be careful how you use this site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel unwanted subscription and get refund now
- UK phone number still does not work.
- Used pisseduk.com.
- Wants 6-month cancellation and refund today; phone disconnected after 2 rings.
Phone no for UK still does not work, and I used pisseduk.com. This was at 13:10 pm on Saturday, 4th October 2025.
I am wanting to cancel my subscription for the next 6 months and get my refund processed today.
Very annoying and such a waste of a whole morning spent getting nothing from the website and then finding the phone being disconnected after 2 rings.
- Make connections with other users
- Website not east to use no real support on phone
Preferred solution: Full refund
User's recommendation: Do not use ancestry .com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost my trees
My trees were were missing but was looking in my partners . It was my mistake and the member of staff talked ne through it.
User's recommendation: A lovely members of staff helped me and solved my pproblemroblem
Macclesfield, Cheshire East
How do I view census?
Id still like to talk to someone about how to view census for various years - particularly who lived in my house 100 years ago
Cannot register my dna kit,my husband sent for me,
- DNA kit invitation sent to her email to register.
- They paid for the kit but only see details of his family tree.
- They need help using the kit.
My husband sent for a DNA kit for me on his email johnwinsorhopkins@***.com. He has tried to invite me to register as instructed.
My email is pauline.hopkins.1945@***.com. The only response is details of his family tree! We have paid for the kit, so we would obviously want to use it.
Could you please help? Pauline Hopkins
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTree errors and subscription
Most efficient customer service. Solved everything I asked.
Wonderful company.
Over and above care. Thank you so much.
User's recommendation: If you want to learn Genealogy these are the go to people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancelled auto-renewal but Ancestry renewed account
- I canceled auto-renewal 3 months ago.
- Renewal on 31 May 2025 was without my consent; this caused financial difficulty; AI support is not working.
Company fixed the issue and I have been provided with full refund. I managed to speak to customer services via telephone and they agreed to fully refund the subscription costs as I had cancelled the auto-renew. they did try to offer me a 50% discount on the next 6 mnth subscription but I declined that offer as it would not have resolved the matter.
I had canceled the auto-renewal of my subscription 3 months ago, but on 31 May 2025, Ancestry renewed the subscription anyway without my consent. This has left me in financial difficulty, which is why I canceled the auto-renewal in the first place. Your AI support is not working, and I need this matter dealt with.
- Best tree builder and resources
- Contact methods difficult to find
Preferred solution: Full refund
User's recommendation: Be wary when you cncel auto-renewal and continue checking that your request is actually actioned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccess
I am unable to getit to recognise FTM 2025.
You can not get to talk to any one for help. This is now the second time I have had thiis problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot access my account
I just tried to call ancestry uk on the number provided, only to be connected to a number in the US operating on "mountain time", Thoroughly dissatisfied!!
To cancel my subscription
Please cancel my subscription for ansestry thank you mr Tracy Martinall I want to do is cancel my subscription thank you
User's recommendation: Helped a lot thank you
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