Ancestry UK

I am absolutely appalled at the sheer lack of interest that Ancestry has shown in my complaint about their shoddy service.

My husband paid his £75 in good faith, believing that he had chosen a reputable company. However, he was sorely mistaken !! It was my birthday gift.

I've never come across such lack of interest in a complaint and I have taken high level complaints for large organisations.

Ancestry didn t deliver as promised and has not offered a sincere apology, let alone the return of the monies involved plus a goodwill gesture, which is exactly what usually happens.

I have been getting charged for a long time from this website I really need to talk to someone from the company.

I received a DNA kit and I am unable to fill the details. What sort of password do you want.

Could I send you the kit with the specimen with my details written on paper. I am lost with this computerised systemThank you

I forgot to include vital information when I submitted the DNA kit. The operator was very kind and helpful.

It's been sorted. Thank you.

Can not get through to anyone !!!

Diverted calls, automated service just give me a human!!! So annoying

Well they cancelled my account but the still need to recompense me for past membership fees which I hadn't signed up for

I have been logged out of my account for one week. I'm at the end of my tether trying to log back in. I want to get back in now and want compensation.

I phoned your company but couldn't hold the line any longer. My husband, John Coakes, booked the DNA £75 package for my birthday and was advised that the findings would only be available in December 2024.

I tried but when I logged in, it showed 0 docs. My husband stopped the automatic payment just shortly before.

I then did the free option,

I cannot complete your Proof of Purchase, because my husband organised it, but it was in July, John Coakes. Lloyds Bank account.

So far nothing has happened, I sent an e-mail to them and await a reply.

As for doing better, they could answer me.

I have subscribed annually to worldwide membership for the past six years and never had a problem until this morning. For the past eight hours, every search I run takes me straight to private member photos/documents and I just can't back out of this collection.

I have rebooted and logged on several times, deleted the cache, etc., but whatever individual I try to search for, I am immediately taken to the same photos/documents page.

My subscription is up for renewal on 2 November, so it would be very much appreciated if this problem could be resolved. Many thanks!

DNA paid for and sent out but I think I have activated the wrong number as I have been sent several lots.

£54.99 taken out of my account 6/11/24. I did not authorise this. Ancestry Uk not communicating with me

Payment has been taken twice, and I am unable to contact customer services. The number is in the USA - it's expensive to call, and the online support hasn't been helpful at all.

I tried to call ancestry on the number given, bur it says says the number is not recognised. I also tried to send an email but it wont let me submit is as apparently my telephone number is incorrect.